Do you ship internationally?

We currently only offer domestic shipping of our physical products within the US.

Good news - our digital products ship worldwide! 🌎😉

How can I edit my address after I placed an order?

If your physical product is being shipped to an incorrect address or the shipping address needs to be changed, please contact our team at team@julesacree.com ASAP. Items that are returned to us due to improper or incomplete address information will be the responsibility of the customer.

If your digital order was sent to the wrong email, please contact our team at team@julesacree.com.

Where's my package/why haven't I received my order?

Shop Jules Acree is not responsible or liable for physical product packages that are lost or stolen once a package has been shipped, or for packages that are marked as delivered but are not received by the customer. If your package is missing, please contact the carrier directly.

You can read more about our shipping and returns policies here. 

If you haven't received your digital product, check your spam/promotions folder first as oftentimes our shop emails get filtered there. If you still don't see it, please contact our team at team@julesacree.com

What is your return policy?

We do not accept returns for change of mind and encourage you to be mindful when making purchases. If you have any issues with a product arriving damaged or defective, please provide images of the damaged goods, as well as the packaging and send an email to team@julesacree.com so we can address your request. You can read our full return policy to learn more.

Where is my digital product?

All digital products are sent straight to your inbox. If you did not receive an email after a short time, check your spam folder. Still not there? Reach out to us at team@julesacree.com and we'll troubleshoot.

What is your return policy?

We do not accept returns for physical or digital products, and encourage you to be mindful when making purchases.

If you have any issues with a product arriving damaged or defective, please provide images of the damaged goods, as well as the packaging and send an email to team@julesacree.com so we can address your request.

You can read our full return policy to learn more.

What's the status of my physical order?

Once you have received your shipping confirmation email you will be able to track your package by clicking on the tracking number to see the status of your delivery. Please note, it can take up to 24 hours for tracking updates to appear once your confirmation email is sent

What if I want to change or cancel my order?

Once an order is placed, if you'd like to add additional products to your order, please send us an email at team@julesacree.com.

If your physical order has already been shipped you will need to purchase any additional items as a new order to be shipped separately.

If you need us to cancel a physical order, please reach out to our team ASAP and include your order number in your cancellation request. Once a physical order has been dispatched, we are unable to cancel the order until it is returned to us which will be the responsibility of the purchaser.

Additional Questions?

If you’re not seeing the answer you’re lookin’ for here, please feel free to reach out to our team or use head over to the Contact page to drop us a line.